Your whole customer story in one intelligent workspace.
Spell CRM Pro brings pipeline, help desk, email, telephony, field GPS, and team chat together. Spella, our built-in AI, works alongside your team to draft replies, route tickets, summarize conversations, and surface what matters.
Everything your team needs
A complete operating system for revenue and service. Not a patchwork of plugins.
Spella, your AI teammate
Spella drafts replies, summarizes threads, suggests next steps, and classifies tickets automatically. Every agent gets an intelligent copilot on day one.
Pipeline and deals
Multi-stage pipelines, forecasting, activities, and deal rooms that keep reps focused on closing.
Contacts and companies
A single customer timeline across email, calls, meetings, tickets, and notes. No more tab hopping.
Spell Help Pro
Shared inboxes, SLAs, macros, internal notes, and a branded customer portal. Built in, not bolted on.
Email, native
Per-agent IMAP and SMTP, threaded conversations, scheduled sends, and automatic ticket ingest from support mailboxes.
Telephony
In-app softphone with click-to-call, call logs, recordings, and call routing tied directly to the right contact or ticket.
GPS and field ops
Live agent location, geofenced check-ins, and visit tracking for field teams. Know where service is happening in real time.
Team Spell Messenger
Internal chat for your whole company with threaded channels, direct messages, and file sharing. Available on web, iOS, and Android.
Automation
Rules, macros, and auto-replies that apply themselves while your team sleeps. Configurable and transparent.
Reports and dashboards
Out-of-the-box dashboards for revenue, activity, and support load. Custom views per role.
Enterprise-grade security
Role-based access, audit logs, SSO ready, and encrypted at rest. Your customers' trust is not optional.
Works everywhere
Responsive web app plus native mobile apps for messenger. Your team stays connected whether they are at a desk or in the field.
Your AI teammate.
Named Spella.
Spella lives inside Spell CRM Pro. She reads every conversation, knows every contact, and does the work that normally eats your team's day. Drafting replies, summarizing long threads, routing tickets, flagging risk — she handles it so your people can focus on the hard calls.
- Trained on your own tone and knowledge base, not a generic model voice
- Works across tickets, deals, contacts, and the shared inbox
- Available on this page too. The floating bubble below is Spella saying hello
What Spella does for your team
Real work, not just chat. Every capability below is built in. No plugins, no extra subscriptions.
Drafts replies in your voice
Spella reads the full thread and your team's past replies, then writes an answer that sounds like you wrote it.
Routes tickets automatically
She classifies every incoming ticket by topic, urgency, and sentiment, then sends it to the right queue or agent.
Summarizes long threads
Ask for a summary on any ticket or deal. Spella returns the state, what was tried, and the next best step.
Flags customers at risk
Tone shifts, response gaps, SLA misses. Spella surfaces churn signals before they become cancellations.
Grows your knowledge base
Solved tickets turn into reusable macros and help articles. Your knowledge base writes itself over time.
Triages your inbox
Spella ranks what needs attention now, hides the noise, and surfaces the three things that will move your day.
Two products. One platform.
Pick what you need today. Add the other the moment you are ready.
Spell CRM Pro
Contacts, companies, deals, and pipelines. The foundation for a repeatable sales motion.
- Customizable pipelines and stages
- Activity timeline per contact
- Email sync and tracking
- Forecasting and reports
- Softphone and GPS check-ins included
Spell Help Pro
A modern help desk with shared inboxes, SLAs, and a branded self-service portal.
- Auto-ingest support emails
- SLAs, macros, and saved replies
- Customer portal and CSAT surveys
- Internal notes and watchers
- AI-drafted replies and routing
Team Spell Messenger
Secure internal chat for your whole company. Threaded channels, direct messages, voice notes, and file sharing. Native apps for iOS and Android keep your team connected on the go. Available on web too.
Built by operators, for operators.
We built Spell because every CRM we used felt bloated, slow, or overly complex. This one is quick to learn, pleasant to live in, and honest about what it does. And with AI woven through every surface, your team spends more time on customers and less on data entry.
- A clean interface that respects your attention. No dark patterns, no constant upsell banners.
- Everything you need out of the box. No forty-app integration marathon.
- Owned by you. Your data is always exportable.
- AI as a teammate, not a gimmick. Actionable outputs you can trust.
Let's talk
Tell us a bit about your team and we will get back within one business day. Existing clients can open a ticket through our support portal.
US Office
1000 Main Street, Suite 2300
Houston, TX 77002, USA
Sales teams in Saudi Arabia (KSA) and the United Arab Emirates (UAE).